Returns/Exchanges
100% Guarantee
We at Matter of Fun pride ourselves in our customer service and packing/shipping standards, doing our very best to make sure every order is perfect, but in the event of an incorrect order on our part, we will pay 100% of the shipping fees to correct the problem. Our manufacturers also warrant their products against defects. If there is a problem with the product itself, please e-mail us with your sales receipt number, item number, products name, and description of the problem, and we will respond via e-mail with instructions on how to resolve the issue.
Returns
All returns require an RMA# (Return Merchandise Authorization number).
Please e-mail or call us for your RMA#. The RMA# must be clear and
legible on the outside of the package or the package will be refused.
To send a return, please ship your product to the following address:
Postal Address:
Matter of Fun
Returns Dept.
418 W. 8th Street
Hanford, CA 93230
Freight Returns
If you discover a problem after you've accepted delivery, please notify our Customer Service department at returns@matteroffun.com. We may be able to resolve the problem without requiring you to return the item. Please retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange a freight item, please call Customer Service at 866-445-6804. We will arrange the return shipment with a freight company.
Exchanges
For returns and exchanges please contact us for further information. Presently, we cannot precess exchanges online. Exchanges are usually delivered within two weeks from the time you put your exchange in the mail. In order for your exchange to be processed, it must have the RMA# printed legibly on the outside of the package.
Matter of Fun Fast Exchange
You may request a Matter of Fun Fast Exchange by calling us 866-445-6804, Monday through Friday, 9am to 8pm EST. We'll need to charge you the purchase price for the second item. Once we receive your return, in new resalable condition with an RMA# on the outside of the package, we'll credit you for the cost of the original item.
Receipts
We encourage you to include your receipt in order to help us process your return more quickly. However, we'll accept your return without the original receipt. If you return an item without a receipt, please help speed processing time by telling us where and when you purchased the product. Always include the RMA# on the outside of the package so your return is not refused when it arrives at our Returns department.
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